Refund policy

Sudz Cauldron Return & Product Guarantee

At Sudz Cauldron, we want you to feel confident trying something new and finding the right products for your hair. We also believe in mindful purchasing and minimizing unnecessary waste, so our return policy is designed to give you time to experience your products while keeping returns as intentional as possible.

Return Overview

You are eligible for a refund within 30 days of delivery.
Refunds apply to Full-size products that have at least 50% of the original product remaining.
Fun-Size Bars, Gift Cards, Clearance items are final sale and are not eligible for returns, refunds, or exchanges.
Customers are responsible for the cost of return shipping. Original shipping charges are non-refundable.
Approved returns qualify for a refund to the original payment method, an exchange, or store credit.

Our goal is always to help you find products that work well for your hair. If you’re unsure which formula to choose or need help getting the best results from your bars, email us at hello@sudzcauldron.com. We’re happy to help.

30-Day Product Guarantee

If you’ve tried a product and it isn’t the right fit, please contact us at hello@sudzcauldron.com within 30 days of delivery.

To be eligible for a return:

Products must have been purchased directly from sudzcauldron.com.
Full-size products must have at least 50% of the original product remaining.
Valid proof of purchase, such as your order number or e-receipt, is required.
Returns must be requested within 30 days of delivery.

Eligible returns may qualify for a refund to the original payment method, an exchange, or store credit, depending on the circumstances.

Fun-Size Bars

Our Fun-Size Bars are designed specifically to give you a lower-commitment way to sample a formula before purchasing a full-size bar. Because of their sample size and intended purpose, Fun-Size Bars are final sale and are not eligible for returns, refunds, or exchanges.

Not sure which formula is right for your hair? Reach out to us before ordering. We’re happy to help guide you toward the best fit.

Return Shipping & Original Shipping Costs

Customers are responsible for the cost of return shipping.

Once your return request is approved, we’ll provide instructions for sending your product back. Any return shipping costs are the responsibility of the customer and may be deducted from your refund or collected before a return label is provided.

Original shipping charges are non-refundable. Refunds apply only to the eligible product value and do not include the shipping cost paid on the original order.

How to Start a Return

To request a return, exchange, or store credit, email hello@sudzcauldron.com within 30 days of delivery and include:

Your order number
The product(s) you’d like to return
Whether the product has been opened or used
Whether you prefer a refund, exchange, or store credit
The reason the product wasn’t the right fit, if you’re comfortable sharing

We may ask a few questions about how the product was used before processing your request. Sometimes a small adjustment in technique or product selection can make a big difference, and we’re always happy to help troubleshoot.

If a return is required, we’ll provide return instructions and information regarding the cost of the return shipping label.

Refund Processing

Once your return arrives, we’ll inspect the product to confirm that it meets the eligibility requirements. Approved refunds will be issued to the original payment method, minus any applicable return shipping costs. Original shipping charges are not refundable.

Please allow 3-7 business days after your refund is processed for your bank or credit card provider to post the funds to your account. Processing times vary by financial institution and are outside of our control once the refund has been issued.

If you choose an exchange or store credit, we’ll provide next steps once your return has been approved.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email us at hello@sudzcauldron.com within 48 hours of delivery so we can make it right.

Please include:

Your order number
A brief description of the issue
Clear photos showing the damage, defect, or incorrect item

We’ll review the issue and work with you on the appropriate replacement or resolution.

Lost, Stolen & Incorrectly Addressed Packages

Please carefully review your shipping address before completing your order.

Orders shipped to an incorrect or incomplete address provided at checkout are not eligible for a refund or complimentary replacement. If you believe your package has been lost in transit, contact us at hello@sudzcauldron.com and we’ll help investigate the shipment.

Sudz Cauldron is not responsible for packages that are stolen or go missing after being marked as delivered by the carrier. We encourage customers to choose a secure delivery location whenever possible.

Non-Returnable Items

The following items are final sale and are not eligible for return, refund, or exchange:

Fun-Size Bars
Gift cards
Clearance or final-sale items
Discontinued products marked as final sale
Promotional or complimentary items received at no cost

Additional Terms

We reserve the right to limit or deny a return, refund, exchange, or store credit request that falls outside the terms of this policy or appears to involve excessive, repeated, or abusive return activity.